PK Sound crew member in a PK snapback at front of house
Support

SUPPORT,
ON CALL

Owners, PK Partners and crews with a system in the field: open a ticket with the team that handles it, sign in to follow one you have already raised, or call the 24-hour line if you are on a show and stuck.

24-hour support line +1 226 906 5414

For show-critical issues. Everything else moves fastest as a ticket – it lands with the right team, with your history attached.

Choose your team

THE RIGHT PEOPLE, FIRST TIME

01 · Hardware & systems

Partner Support

Loudspeakers, amplification, rigging, networking and warranty across T-Series, Trinity, Tx and the subwoofer range – for PK Partners, Alliance Members and system owners.

  • Serial numbers of the elements involved
  • A photo or short video of the issue
  • Show date, if one is coming up
Open a partner support ticket →
02 · Software & control

Software Support

.dynamics, .dynamics MOVE, firmware and The Cell – installation, licensing, connection to the system and anything that behaves differently than the manual says it should.

  • Software and firmware versions
  • Operating system and computer
  • The project file, where you can share it
Open a software support ticket →
03 · Your tickets

Sign in

Already raised a ticket? Sign in to the support portal to follow progress, add information and see everything you have logged with us.

  • One login for the helpdesk and your ticket history
Sign in to the support portal →
Reach us

SUPPORT CONTACTS

24-hour line
+1 226 906 5414
Show-critical issues, any hour.
Email
support@pksound.ca
The support team’s inbox.
Portal
odoo.pksound.ca/helpdesk
Submit and follow tickets.
Head office
+1 403 452 6004
PK Sound, 235075 Ryan Rd., Rocky View, AB T1X 0K3, Canada

Before you write

  1. Technical Library – manuals, spec sheets and declarations of conformity for every product.
  2. FAQs – the questions that come up most, answered.
  3. .dynamics – current software downloads and release notes.
  4. Education Calendar – certification and crew training dates.